Terms of service

The Zaaj – Terms & Policies

1. General

Welcome to The Zaaj. By placing an order with us, you agree to the terms and policies mentioned below. We reserve the right to update or change these policies at any time without prior notice.

2. Product Information

All products are described as accurately as possible.

Colors may slightly vary due to lighting or screen differences.

Product availability is subject to stock.

3. Pricing Policy

All prices are listed in INR (₹).

Prices may change without prior notice.

The Zaaj reserves the right to cancel orders due to pricing errors.

4. Order Confirmation

Orders are confirmed only after successful payment.

The Zaaj reserves the right to cancel or refuse any order if necessary.

5. Shipping Policy

Orders are processed within 1–3 business days.

Delivery time may vary depending on location.

The Zaaj is not responsible for delays caused by courier services.

6. Return & Exchange Policy

Returns or exchanges must be requested within 3–7 days of delivery.

Products must be unused and in original condition.

Sale items are non-refundable.

Shipping charges for returns may apply.

7. Refund Policy

Refunds are processed after product inspection.

Refund amount will be credited within 5–7 business days.

Shipping charges are non-refundable.

8. Cancellation Policy

Orders can be cancelled before shipment.

Once shipped, cancellation is not possible.

9. Privacy Policy

Customer information is kept secure and confidential.

The Zaaj does not share personal information with third parties.

Information is used only for order processing and customer service.

10. Customer Support

For any queries, complaints, or support: 📩 DM us on Instagram @thezaaj.official

📧 Email: thezaaj@gmail.com